Propane for Your Home

Most propane tanks will have a gauge, which is located under the lid or near the shut-off valve. Once you locate the gauge, you will see a needle in the gauge that indicates the percentage of propane in the tank. So that propane gas has room to expand with changing temperatures, an above ground tank is considered full at 80% of its capacity. Unless you get automatic deliveries, you will need to regularly monitor your tank level to make sure you don’t run out. You should call Shipley Energy to request a delivery when your tank is at the 30-40% level.

We are open Monday through Friday from 7:30am – 4:00pm.  Pull up to the gate and our staff will come out to assist you and fill your tank.

1. Extinguish all smoking materials and open flames. Refrain from using any smoking materials or electrical appliances.
2. Open the windows and evacuate the area immediately.
3. Shut off the gas valve at your tank if it is safe to do so by turning the gear-like knob clockwise until it will no longer turn.
4. Contact your propane provider from a neighbor’s house or from a cell phone in a secure area away from the house/tanks. If you are unable to reach your service provider, call 911 or your local fire department.
5. Do not return to the home or building until you are cleared to do so by a qualified service technician.
6. Make sure your system is checked for leaks before resuming operation of the gas if not already completed.

Automatic delivery offers you a no run-out guarantee with the peace of mind that you don’t have to worry about checking your tank or rely on your gauge to be correct. Based on the temperature outside, we determine when your tank level is at or around ¼ tank. A delivery ticket will be automatically generated to fill your tank the next time we are in the area. In cases of extreme cold temperatures, we may generate tickets early to ensure our customers do not run out of fuel.

A cap price protects you against spikes in the market. Customers can sign up for a cap price for 1 or multiple seasons. Capping your rate ensures that you will never pay more than the preset cap price for the term of the program regardless of how high the market rate jumps. However, capping your price also entitles the homeowner to take advantage of market dips. If the market price drops below the capped price, you will benefit from receiving the lower price. The program is designed to allow customers to save money during the peak of the season when product is in high demand.

A cap investment fee allows Shipley to provide a ceiling for how high the price can go but also allows for downward protection when the market drops. There is a cost for Shipley to secure the necessary hedge and gallons for the season with the cap program. Our goal is to be transparent with that cost and separate it from the price per gallon charge.

A budget allows you to make equal monthly payments on your account instead of paying for deliveries and service plans as they are billed to your account. Budgets take into consideration how much product you use, the average price per gallon, service plans, fees, and any balance you might have when you sign up for the budget.

You can use your credit towards your budget payment if you have overpaid on your budget this season or if you ended last season with a credit on your account. In any other situation, your current credit is meant to cover expenses on your account during the budget season and cannot be used towards a budget payment.

All propane piping, connections and fittings are threaded so that they may easily connect to one another. These connections are coated with a compound that lubricates the fittings during installation and will eventually dry up. During normal usage, a propane system is at a constant pressure. As long as the tank has gas and is supplying the system with propane, a constant pressure is exerted on the piping and joint compound. The joint compound will retract if the system loses pressure. This loss of pressure may cause leaks to form because of the expansion and retraction of the joint compound. NFPA (Nation Fire Prevention Association) 54 (2006), 8.2.3 requires that “Immediately after the gas is turned on into a new system or into a system that has been initially restored after an interruption of service, the piping system shall be tested for leakage. If leakage is indicated, the gas supply shall be shut off until the necessary repairs have been made.”

The Regulatory Compliance Fee is a way for us to recoup some of our operating expenses without raising your price per gallon. Although it is called a Regulatory Compliance Fee, there are other factors such as Hazardous Material Handling, Training, and Shipping charges factored into this fee.