Low-Income Assistance Program

In these tough times, millions of Americans struggle to pay their energy bill when it arrives each month. Shipley Energy understands, and that is why we work with two government programs called LIHEAP (Low Income Home Energy Assistance Program) in Pennsylvania and MEAP (Maryland Energy Assistance Program) in Maryland. LIHEAP is a federally funded program that helps qualified households with their home energy bills.

Skip to section:
What is LIHEAP? Qualifying for LIHEAP LIHEAP Crisis Grants How It Works Pennsylvania Income Eligibility Limits Signing up for LIHEAP Maryland Assistance Programs Contact Shipley Energy


LIHEAP assists low-income families with their heat concerns. The date range of assistance changes each year. Payments are issued directly to Shipley Energy and appear as a credit on your bill. The amount available varies according to your income, the number of people in your family, and the type of fuel your home uses.

The LIHEAP program helps thousands of Shipley Energy heating oil and propane customers each year. We will deliver fuel oil or propane through the program, and you can also use the funds for natural gas and electricity through your utility. Although Shipley Energy doesn't work with the Weatherization program, it can help with furnace breakdowns, so call your local county assistance office to see if you qualify.

Delivering through LIHEAP is a service we’re proud of. No customer should have to worry about being able to keep their family safe and warm in their own home.

Qualifying for LIHEAP

LIHEAP is a needs-based assistance program that is open to anyone who rents or owns a home. You may already qualify for LIHEAP in Pennsylvania if you currently receive other forms of social assistance.

You can apply for LIHEAP whether you are working or not. To qualify, your annual income must fall below a given level, depending on the number of people in your household. You also need proof of your oil or propane account, as well as the information for everyone in your home.

LIHEAP Crisis Grants

LIHEAP is an excellent resource for anyone who's having trouble paying their monthly heating bills — but it's not just a helping hand for ongoing needs. In PA, LIHEAP crisis grants are available for any household facing a one-time, emergency heating expense. If your furnace or other heating equipment breaks down, if you're in danger of running out of heating oil or propane fuel, or if you receive a 60-day termination notice, a LIHEAP crisis grant can help.

Keep in mind that households can change between the time they sign up and when they need the LIHEAP crisis grant. Certain changes could prevent qualification for the program, as eligibility is based on an emergency in which the household is without heat or in danger of going without heat. You need to meet one of the following criteria to be considered for the crisis grant:

  • Main or secondary heating source, including electricity if it's used to operate the main heating source, gets shut off or faces termination
  • Delivered or picked up fuel is depleted
  • Delivered or picked up fuel will be depleted within 15 days (1/4 tank for oil or 25-30% for LP)

How It Works

LIHEAP crisis grants assist households who are experiencing an unexpected expense that threatens to leave them without adequate heat.

Recipients can put a LIHEAP grant toward costs associated with:

  • Repairing a furnace, hot water tank, or other primary heating equipment
  • Paying an overdue bill to prevent disconnection
  • Paying a security deposit
  • Purchasing heating oil or propane
  • Purchasing a portable space heater or other supplementary equipment
  • Paying for emergency shelter or other accommodations if your home is temporarily unliveable

To qualify for a LIHEAP crisis grant in PA, you must fall within certain income guidelines that demonstrate financial need. LIHEAP is available to anyone who meets the income qualifications — regardless of whether you rent or own your home, are on public assistance, or have unpaid bills.

If an unexpected expense threatens your ability to heat your home, Shipley Energy can advise if a LIHEAP crisis grant can help. Get in touch for more information or to take the next steps — we'd be happy to help you get back on your feet.

Pennsylvania Income Eligibility Limits

To qualify for LIHEAP in Pennsylvania for 2019-2020, your annual gross income for the number of people in your home must be:

  • For an individual living alone: $18,735/year
  • For a two-person household: $25,365/year
  • For three family members: $31,995/year
  • For four family members: $38,625/year
  • For five family members: $45,255/year
  • For six family members: $51,885/year
  • For seven family members: $58,515/year
  • For eight family members: $65,145/year

With each additional family member, the income cap is raised by $6,630/year.

PA LIHEAP Infographic

Signing up for LIHEAP

To sign up for LIHEAP you must contact a state agency in your area:

There are multiple ways to apply for PA LIHEAP when the program opens in November 2019:

  • Online: Pennsylvanians can use the online tool COMPASS to apply for health and human service programs and manage benefit information.
  • Paper: You can also download a paper application, print it out, fill it out, and return it to your local county assistance office.
  • In person: Visit your local county assistance office to fill out an application in person.

Once someone reviews your application, you'll get written notice telling you whether you're eligible and the amount of assistance you'll receive if you are. You should allow 30 days for a response.

A Shipley Energy representative can advise you on the documentation you’ll need get your application approved. This can include:

  • Names, ages and Social Security numbers of all household members
  • Proof of gross income for all household members during the last 30 days
  • Proof of address
  • A copy of your most recent heating bill or a confirmation of account letter
  • Copy of your photo identification
  • A copy of your utility bill's termination notice, if applicable

Maryland Assistance Programs

MD MEAP Infographic 

MEAP – Energy Assistance from The Office of Home Energy Programs

In Maryland, the following income limits are effective July 1, 2019, to June 30, 2020. OHEP is a year-round program, but you must re-apply every year.

  • For an individual living alone: $1,821/month, or $21,858/year
  • For a two-person household: $2,466/month, or $29,593/year
  • For three family members: $3,111/month, or $37,328/year
  • For four family members: $3,755/month, or $45,063/year
  • For five family members: $4,400/month, or $52,798/year
  • For six family members: $5,044/month, or $60,533/year
  • For seven family members: $5,689/month, or $68,268/year
  • For eight family members: $6,334/month, or $76,003/year

For each additional family member, the income cap raises by $645/month, or $7,740 annually.

Customers can apply for energy assistance through one of the following methods:

  • Completing the application online at mydhrbenefits.dhr.state.md.us
  • Downloading, printing, and filling out an application for energy assistance
  • Applying in person at a local energy assistance office
  • Calling a local office and receiving an application by mail
  • Accessing a home visit for senior citizens and other individuals with special medical needs

In Maryland, call 1-800-332-6347, visit the website, or get in touch with your local office directly for questions regarding OHEP or related topics.

Contact Shipley Energy for Help

Call Shipley Energy at 1-800-839-1849 or fill out our contact form and we are happy to assist you with any questions you may have.

Our dedicated team is available to answer any questions you may have and help you apply for assistance. We respect your privacy, and all inquiries will be kept strictly confidential.