Frequently Asked Questions (FAQs)

Heating Oil

How do I read the gauge on my tank?
How do I stick my oil tank?
How do automatic deliveries work?
What does it mean to cap my price?
Why do I have to pay an investment fee to cap my price?
How does a budget work? How do you arrive at a monthly payment amount?
Can I use my current credit toward my monthly budget payment?
Can I add Diesel or Kerosene to my tank instead of Heating Oil?
Why do oil prices change so frequently?
How is my oil tank filled?
What is a Regulatory Compliance Fee?

Propane

How do I read the gauge on my propane tank?
What are the opening hours for the propane filling station in Hanover?
What should I do if I smell propane gas?
How does automatic delivery work?
What does it mean to cap my price?
Why do I have to pay an investment fee to cap my price?
How does a budget work? How do you arrive at a monthly payment amount?
Can I use my current credit toward my monthly budget payment?
Why do I need to be home for my first propane delivery or after a run out?
What is a Regulatory Compliance Fee?

Billing & Payments

What does it mean to cap my price?
Why do I have to pay an investment fee to cap my price?
How does a budget work? How do you arrive at a monthly payment amount?
Can I use my current credit toward my monthly budget payment?
What is the cost for a technician to come to my home?
Does the diagnostic fee apply to the cost of my repairs?
Can I use my current credit toward my monthly budget payment?
Where to go for heating assistance?

Natural Gas & Electricity

How is Shipley Energy able to offer a lower rate than the utility company? Video
Will I need any new or special equipment at my home? Video
Does the utility company care if I get my natural gas or electricity from a supplier? Video
Will I need to contact my current energy provider and let them know I am switching to Shipley Energy? Video
Is Shipley Energy a natural gas/electric utility? Video
How will my billing work once I become a Shipley electricity or natural gas customer?
How do I know when my natural gas/electricity rate expires?
What happens after my fixed rate contract expires?
What should I do if I smell natural gas?
Will I experience an interruption in service when I choose Shipley Energy?
Who should I call in case of an outage or service interruption?

HVAC Service

What is the cost for a technician to come to my home?
Does the diagnostic fee apply to the cost of my repairs?
What is the reset button and why should I only press it once?

Rewards Program

What is the Shipley Energy Rewards program?
Can I get points if I have more than one Shipley Energy product or service?
How do I redeem a gift code on the Rewards Program website? Video
When I use my points, how long until get my reward?
Do my points expire?
What if I have missing points?
How are points calculated?
Why can I see negative points in My Points History?
What happens to points if there is a refund/cancellation?
Can you replace lost rewards codes?
Where can I view the privacy policy?
What if I forget my username or password?
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